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Calculate the Cost of Missed Calls

Most restaurants miss more revenue on the phone than they realise. Put in your numbers and see what it adds up to.

Step 1
Select your venue type
Adjust your numbers
Calls per day 40
5150
Average order value $56
$15$150
Calls missed per day 33%
5%70%
Industry average: 33% (1 in 3 calls) across Australian hospitality venues. Source: Otto / HungryHungry Platform Analysis 2026
Estimated annual revenue lost
$0
Based on industry averages for your venue type. Read the full report.
Weekly revenue lost
$0
every week on average
Calls missed / week
0
orders, bookings or enquiries
Recoverable with Otto
$0
estimated annual recovery
Lost on Friday night
$0
your busiest trading night
Based on analysis of Australian hospitality venues. Sources: Otto / HungryHungry Platform Analysis 2026 · Slang AI Industry Research 2025

How the Maths works

We multiply your daily missed calls by your average order value to get your daily missed revenue. We then project that across 7, 30, and 365 days. The Friday night figure isolates your highest-revenue trading night. The payback period divides Otto's monthly cost against your estimated monthly recovered revenue. These are estimates based on real call data from real venues.

What This Means for Your Venue

Missed calls are a revenue problem, not a staffing problem

Your team is not ignoring the phone. They are serving customers, running the floor, and doing their jobs. The problem is that the phone and the floor compete for the same people at the same time, and the phone always loses during a rush.

Otto does not replace your team. It handles the calls so your team does not have to choose.

FAQs

A.

Otto is an AI phone operator for restaurants that answers calls, takes orders and reservations, handles complaints, and provides instant information to customers in your brand voice.

A.

When a call goes unanswered, most customers do not call back. They order elsewhere or book another venue. Restaurants miss an average of 33 percent of incoming calls, mostly during peak service when staff cannot get to the phone.

A.

It depends on your call volume and average order value. A restaurant missing five calls a day at a $75 average order value loses over $136,000 annually. Use the calculator above to see your specific number.

A.

Enter your daily call volume, estimated missed call percentage, and average order value into the calculator. It will show your daily, weekly, monthly, and annual missed revenue, plus your estimated payback period with Otto.

A.

Any call that goes unanswered, hits voicemail, or is abandoned before your team picks up. This includes calls during busy service, after hours, and when a staff member is already on another line.

A.

An estimate is fine. Most venues miss between 20 and 40 percent of calls during peak service. If you are unsure, start with 30 percent as a baseline.

A.

Yes. Every unanswered call is treated as a missed revenue opportunity, whether it is a takeaway order, a table booking, or a catering enquiry.

A.

An AI phone agent like Otto answers every call within two rings regardless of how busy your floor is, takes the full order, and sends it to your kitchen without any staff involvement.

A.

The calculator shows your estimated payback period based on your numbers. Most venues recover the cost of Otto within the first month of recovered calls.

A.

Yes. Otto takes full orders including modifications, confirms with the customer, and sends the order directly to your kitchen printer, KDS, or POS system. Most venues are live within one business day.

A.

Setup is quick. Otto is configured using your restaurant’s menu and preferences so it can start answering calls accurately.

See if Otto fits your operation

Book a quick call with our team and see how Otto fits your venue. No trial or setup work required.

  • 5 minutes to set up

  • No hardware overhaul

  • Works alongside current systems

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