Simple Pizza Order with Upsell

This example shows Otto actively driving extra revenue by upselling during the ordering process. After the customer ordered two pizzas, Otto prompted for anything else, which led to the addition of two garlic focaccias before confirming the pickup time, total, and final order details.

Table Reservation 

This recording shows Otto handling a reservation request by gathering the key booking details, confirming the party size and approximate time, and capturing the customer’s name and phone number accurately. Otto then explained that the booking would be processed by the team and that a confirmation text would follow, demonstrating how it can manage reservation enquiries smoothly without staff needing to answer the call.

Questions Answered in Seconds

This recording highlights Otto’s ability to understand callers clearly even in noisy home environments. With children making noise in the background, Otto still answered the customer’s question about kids pasta options accurately and carried the conversation naturally without needing staff intervention.

Delivery driver seamless human handoff

This example shows Otto recognising when a caller is not placing a standard customer order and intelligently routing the call to staff. Rather than guessing or mishandling the request, Otto identified that the delivery driver needed direct assistance from the restaurant and transferred the call through, demonstrating reliable escalation when human support is needed.

Order Modifications

In this interaction, Otto shows that it can manage a live pickup order even when the customer adds items mid-conversation. Otto correctly captured a pizza modification, accepted an extra item after the order had already started, confirmed the full order back accurately, verified the customer’s details, and sent the order through without needing staff to step in.

Kebab and Souvlaki Orders Like A Pro

This example shows Otto handling a simple pickup order smoothly even when the customer’s request unfolds in fragments rather than one full sentence. Otto guided the conversation step by step, captured the item and sauce selection correctly, checked for any extras, and kept the interaction moving naturally without staff needing to take over.

Handling Calls Like Lost Property According To Your SOPs

This recording shows Otto identifying a non-order enquiry and handing it off appropriately to the restaurant team. When the caller asked about a lost item and referenced their table and waiter, Otto recognised that this required staff assistance, then transferred the call so the team could check with the waiter and look in lost property.

Pizza Order With Drinks Upsell 

In this call, Otto demonstrates that he can resolve menu ambiguity by asking smart follow-up questions when a customer uses a broad item name. Otto clarified which prosciutto pizza the customer wanted, identified the correct Nutella pizza option based on price, communicated the venue’s takeaway drink policy, confirmed pickup timing, and completed the order accurately without staff intervention.

Answering The Common Questions

This clip highlights Otto handling a simple trading-hours enquiry instantly and accurately, without tying up staff. Otto confirmed that the venue was open and provided the full split trading hours for the day, showing how it can answer repetitive phone questions clearly and consistently during service.