Why We Built Otto
Otto was built by people who’ve lived hospitality, not just coded from the sidelines.
Our founder, Shannon Hautot, has spent over 20 years building tech that helps hospitality venues thrive. He founded OrderMate POS, led HungryHungry, and has worked closely with thousands of restaurants, cafés, and takeaway operators across Australia.
No matter the size of the venue, the pain was the same:
“We’re missing calls. We’re missing orders. We’re missing revenue.”
In the rush to go digital with QR codes, online ordering, delivery platforms, apps and kiosks... one thing never changed:
the phone still rings.
And more often than not, no one’s free to answer it.
Otto was born out of that frustration.
It’s not just another AI tool, it’s a practical, revenue-recovering phone solution built by hospo tech veterans who know how fast-paced service gets, and how hard it is to staff.
We didn’t build Otto for vanity.
We built it because venues needed a better way to handle phone orders, missed calls, and customer queries, without burning out their team or hiring more people.
Always Answers
Otto picks up calls within 2 rings, 24/7, 365 days a year. No more lost orders.
Perfect Orders
99.9% accuracy rate with order confirmation and customer verification.
Clearer Calls
AI conversations are clear and unhurried (unlike your restaurant in peak service).
Catering Orders
Handle high-volume catering orders seamlessly, from corporate events to large parties.
Consistent Service
Every customer gets the same professional, friendly service every time they call.
Natural Conversation
Otto understands context, handles complex modifications, and asks clarifying questions.
Customer Memory
Otto remembers your loyal customers' preferences and delivers personalized service every time they call.
Any Language
Customers can speak in their preferred language. Otto understands and responds fluently in over 20 languages.
Plug & Play Ready
Simply plug in a printer and start taking orders. No complex setup or technical expertise required.