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Why We Built Otto

Otto was built by hospitality technology veterans who understand the realities of running busy restaurants.

Our founder, Shannon Hautot, has spent more than 20 years building technology for hospitality, including founding OrderMate POS and leading HungryHungry. Along the way, he and the team saw the same problem across thousands of restaurants:

The phone keeps ringing, even when there’s nobody free to answer it.

Missed calls can mean missed orders, bookings and revenue. Answering them means pulling staff away from the customers already in front of them.

That’s why we built Otto, to give restaurants an extra set of hands on the phone, capture more business and let staff stay focused on service.

The Otto Leadership Team

What Otto Handles

Phone Orders

Otto takes the order and sends it straight to your kitchen. No additional staff needed.

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Phone orders

Reservations

Otto books the reservation and sends confirmations to your team and the guest.

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Reservations

Payments

Otto sends an SMS payment link so orders are paid before they're made, or lets customers pay on pickup.

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Payments

Customer Memory

Otto remembers repeat callers by name and recalls their preferences and past orders, so every call feels personal without extra staff effort.

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Customer memory

Customer Questions

Otto answers questions about hours, menu, allergens, and more so your team stays focused on the floor.

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Customer questions

Customer Feedback

Otto captures the details and routes complaints to your team so staff stay focused on the floor.

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Customer feedback

See if Otto fits your operation

Book a quick call with our team and see how Otto fits your venue. No trial or setup work required.

  • 5 minutes to set up

  • No hardware overhaul

  • Works alongside current systems

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