How Otto Feedback Work
When a customer calls to share feedback or report an issue, Otto answers with patience and professionalism. It gathers all essential details like name, contact info, time of visit, and the nature of the concern and walks through your defined process.
Otto can resolve common complaints (e.g. wrong item, cold food, late order) on the spot using your venue’s guidelines. Whether that means noting the issue, logging a refund request, or offering a resolution script, Otto handles it.
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Follows your complaint resolution playbook
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Applies pre-approved actions
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Escalates only when necessary
When escalation is needed, Otto prepares a full report and sends it directly to the correct person. No vague voicemails. No missed follow-ups. Just structured, efficient resolution — with empathy at the core.
Insights and Learning
Otto doesn’t just log issues — it transforms guest feedback into operational insights.
Each call is transcribed, tagged, and stored, helping you track trends over time. Spot recurring complaints, flag staff training needs, and uncover silent service gaps before they impact reviews or reputation.
Over time, Otto becomes a powerful signal for customer sentiment without overwhelming your managers.
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Outcomes That Matter
Otto turns a traditionally painful process into a proactive experience.
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Guests feel acknowledged, not ignored.
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Simple complaints are resolved instantly.
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Only high-priority issues reach your managers.
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Feedback becomes data that drives operational improvements.
Less stress. Faster resolutions. Smarter insights.
Always Answers
Otto picks up calls within 2 rings, 24/7, 365 days a year. No more lost orders.
Perfect Orders
99.9% accuracy rate with order confirmation and customer verification.
Clearer Calls
AI conversations are clear and unhurried (unlike your restaurant in peak service).
Catering Orders
Handle high-volume catering orders seamlessly, from corporate events to large parties.
Consistent Service
Every customer gets the same professional, friendly service every time they call.
Natural Conversation
Otto understands context, handles complex modifications, and asks clarifying questions.
Customer Memory
Otto remembers your loyal customers' preferences and delivers personalized service every time they call.
Any Language
Customers can speak in their preferred language. Otto understands and responds fluently in over 20 languages.
Plug & Play Ready
Simply plug in a printer and start taking orders. No complex setup or technical expertise required.