How Otto Order-Taking Works
When a customer calls, Otto answers in your venue’s voice and follows your menu rules. He checks availability, suggests popular add-ons, captures dietary notes, and confirms pickup times.
He handles:
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Real-time menu reading and availability checks
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Live order confirmation and total pricing
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Modifications and cancellations
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Instant POS or kitchen printer handoff
Otto even works after-hours, taking overnight orders for next-day prep, so your kitchen starts ahead.
Outcomes That Matter
Otto turns your phone into a revenue stream, without burning out your team.
- Never miss another order from a phone call
- Capture every upsell opportunity automatically
- Free up staff to serve, not juggle phones
- Print or route orders directly into prep flow
- Build consistent, scalable phone ordering across all locations
Always Answers
Otto picks up calls within 2 rings, 24/7, 365 days a year. No more lost orders.
Perfect Orders
99.9% accuracy rate with order confirmation and customer verification.
Clearer Calls
AI conversations are clear and unhurried (unlike your restaurant in peak service).
Catering Orders
Handle high-volume catering orders seamlessly, from corporate events to large parties.
Consistent Service
Every customer gets the same professional, friendly service every time they call.
Natural Conversation
Otto understands context, handles complex modifications, and asks clarifying questions.
Customer Memory
Otto remembers your loyal customers' preferences and delivers personalized service every time they call.
Any Language
Customers can speak in their preferred language. Otto understands and responds fluently in over 20 languages.
Plug & Play Ready
Simply plug in a printer and start taking orders. No complex setup or technical expertise required.