Orders that print straight to the kitchen
Otto takes phone orders 24/7 with the accuracy and manners you expect from a senior front of house team member.
It confirms items, manages substitutions, applies your upsell prompts, and follows your menu logic. Every order is captured and sent direct‑to‑kitchen (KDS/printer) or into your POS, ready to prep.
After hours, Otto can queue next‑day orders and send confirmations so your team starts ahead. You set voice tone, banned items, and handoff rules so it always sounds like your venue, not a bot.
Reservations made right the first time
Bookings are the heartbeat of service. Otto creates, modifies, and cancels reservations instantly with no wait and no missed calls. It can handle large groups and event inquiries, gather requirements, and route complex requests to your events team. All responses follow your seating logic, deposit policies, and scripts for a consistent brand experience at 10 a.m. or midnight.
Calm, consistent complaint handling
When a guest calls with a concern, Otto listens, captures who they are, what went wrong, and what resolution they want. If it can fix the issue, it does; if not, it categorises the case and routes it to the right manager with a complete log. You get structured data instead of scattered notes. Helping you respond quickly, improve service, and keep trust.
And let's be honest this has to be one of the least favourite tasks of any front of house team.
Instant answers to common questions
Most calls are simple: hours, menu items, parking, dietary options, public holiday trading. Otto answers instantly with up‑to‑date info in your tone and language. It handles overflow at peak and stays on after close, so every caller feels acknowledged without pulling staff off the floor.
30% of calls to Otto are miscellaneous which means they're not related to bookings or orders. Imagine the time you staff will save by having our phone agent, Otto, handle these for you.
Call data that drives better ops
Every conversation is signal. Otto turns calls into insights like volume by hour, common requests, sentiment, and conversion hotspots into useful insights. These analytics are built in so you can adjust staffing, tweak menus, and spot demand trends. Your dashboard keeps things owner‑friendly: clear visuals, no fluff.
One Otto customer was constantly being called about their opening hours, as many potential customers were hoping they offered breakfast. This evidence of demand that the owners were previously oblivious to - has now become a new revenue stream.
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Multilingual and accessible by design
Otto supports multiple languages and adapts tone, vocabulary, and rhythm to the caller. For accessibility, it uses clear pacing, confirms key details, and makes repeating information simple, while keeping your brand personality intact.
This could be your secret sauce to opening up new markets, gaining the upper hand against your competitors.
Owner controls and setup
Otto uses your menu and hours, prints to your current kitchen flow, and respects your venue rules. You control voice settings, call types, and handoff points. Human fallback stays available by design.
Because every venue runs differently, you build Otto to act like your front‑of‑house, not a script. Set tone and greeting, choose which calls it handles (orders, reservations, complaints, general queries), and decide exactly when it should confirm, upsell, or escalate to a human. Configure order logic (substitutions, banned items, pickup windows), seating rules (deposits, cut‑offs), languages, and after‑hours behaviour. Per‑location settings keep chains consistent while letting each store reflect its neighbourhood. Built by hospitality tech veterans, Otto gives you control without complexity.
