How It Works
When a guest calls, Otto listens, understands the question, and responds immediately using your most up-to-date venue info like trading hours, menu details, access, parking, or location FAQs. It speaks in your brand voice, clearly and consistently.
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Opening hours
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Dietary options
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Parking or access details
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Holiday trading or events
After-hours? Otto still answers, keeping your guests informed while your team rests, and flagging any follow-up needed for the next day.
After Hours Queries
Otto doesn’t clock off when your team does and neither do your guests.
In fact, 30% of all Otto-handled calls are general enquiries, including after-hours questions about basic info like trading hours, menus, and availability. These are calls that interrupt your team and clog up the line for orders or bookings.
Otto is great at the standard stuff but proves his true value on more complex tasks:
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Takes bookings or captures messages for next-day follow-up
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Redirects urgent queries based on your logic
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Provides friendly, helpful info while your venue is closed
Otto’s after-hours behaviour is fully customisable so you control what gets answered, what gets logged, and what gets escalated.
Outcomes That Matter
With Otto, your phone is not interrupting service.
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Guests get instant answers, no hold, no waiting, no staff distraction.
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Your team stays present with diners instead of juggling phones.
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Every query is answered accurately, consistently, and with the professionalism you expect from your best front-of-house team member.
- And you'll never have to answer a call repeating your opening hours to a customer again.
Otto turns your phone line into a reliable, revenue-driving channel from everyday tables to once-in-a-lifetime events.
Always Answers
Otto picks up calls within 2 rings, 24/7, 365 days a year. No more lost orders.
Perfect Orders
99.9% accuracy rate with order confirmation and customer verification.
Clearer Calls
AI conversations are clear and unhurried (unlike your restaurant in peak service).
Catering Orders
Handle high-volume catering orders seamlessly, from corporate events to large parties.
Consistent Service
Every customer gets the same professional, friendly service every time they call.
Natural Conversation
Otto understands context, handles complex modifications, and asks clarifying questions.
Customer Memory
Otto remembers your loyal customers' preferences and delivers personalized service every time they call.
Any Language
Customers can speak in their preferred language. Otto understands and responds fluently in over 20 languages.
Plug & Play Ready
Simply plug in a printer and start taking orders. No complex setup or technical expertise required.