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Take bookings without missing a beat

Every reservation matters. Whether it’s a table for two or a function for 20, Otto handles every call with accuracy and care, no matter the hour.

Otto answers instantly, books directly into your system, and follows your deposit, seating, and policy rules. From simple changes to complex event enquiries, Otto ensures no booking opportunity ever slips through the cracks.

How Otto Reservations Work

When a guest calls, Otto listens, understands the request, and takes action. He handles it all, guided by your custom seating logic, capacity rules, and confirmation scripts. It sends instant updates via your booking platform or direct to your team.

  • New reservations

  • Booking updates or cancellations

  • Waitlist additions

  • Special requests or dietary flags

If you’re closed? Otto keeps working, confirming next-day bookings, flagging functions, and leaving your staff to start each day ahead of the game.

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Groups, Functions & Event Enquiries

Otto isn't just for standard bookings. It also captures large group enquiries and qualifies leads for events and functions.

When callers want to book corporate dinners, birthdays, or weddings, Otto collects:

  • Group size and date preferences

  • Menu or service requirements

  • Contact details and deposit info

  • Any relevant notes for your team

Otto can confirm or queue the booking, then pass a full summary to your event manager or CRM, following your workflow, tone, and handoff rules.

Fewer delays. No missed details. Just streamlined group bookings that start with a great first impression.

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Customisable to Your Venue

Every restaurant, cafe, takeaway, bar and pub is different which is why Otto is custom built for you.

Advance Bookings

Define how far in advance to accept bookings

Set Limits

Add blackout periods, deposit thresholds, and guest limits

Your Brand

Customise scripts, voice, and tone to sound just like your front-of-house

VIPs

Prioritise high-value bookings or returning VIPs

Outcomes That Matter

With Otto, your bookings line is always open. You get:

  • Fewer missed calls

  • Full tables, even on short notice

  • Clear, accurate bookings

  • Happy guests who never wait on hold

  • A team that’s freed from the admin and focused on service

Otto turns your phone line into a reliable, revenue-driving channel from everyday tables to once-in-a-lifetime events.

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Reservations and Bookings FAQs 

Can Otto handle bookings outside of business hours?

Yes — Otto answers your phone 24/7. It can take new bookings, update or cancel existing reservations, and even collect special requests while your team is off the clock.

How does Otto integrate with our booking system?

Otto works alongside your existing reservation platform. It can sync directly with supported tools or send structured booking info to your team or events manager in real time.

Can Otto manage group bookings or private functions?

Absolutely. Otto is built to qualify event enquiries, take deposits, collect key details (group size, menu, requests), and route leads to your events team. You control what info it gathers and how it responds.

Does Otto follow our seating rules and booking policies?

Yes — you customise everything. Otto can enforce deposit requirements, blackout periods, guest limits, cut-off times, and more. It ensures consistency while reducing manual admin.

Can guests modify or cancel bookings through Otto?

They can. Otto allows callers to change their reservation time, update guest numbers, or cancel altogether. You define how changes are handled and when they’re allowed.

Can Otto remember returning guests or VIPs?

Yes. Otto can recognise repeat callers and personalise responses — confirming prior preferences, acknowledging names, and delivering a consistent, branded guest experience.

Is Otto’s voice customisable?

Definitely. You can tailor Otto’s tone and phrasing to sound like your venue — from casual cafés to premium restaurants. You control the experience from first ring to final confirmation.

Get Exclusive  Access to Otto

Meet Otto, the AI voice agent that handles phone orders for your venue.

Starter

Perfect for testing Otto

$0 /mo

🔹 20 free calls

🔹 $1.00 per additional call

🔹 Core AI ordering

🔹 KDS software included

🔹 1 language supported

Growth

For growing restaurants 

$299 /mo

🔹 750 minutes included (~250 calls) 

🔹 $0.27 per extra minute

🔹 Core AI ordering

🔹 KDS software included 

🔹 Printer included 

🔹 Local phone number

🔹 3 languages supported 

🔹 Unlimited SMS

🔹 Call transcripts 

🔹 Basic analytics 

Pro

For high-volume restaurants 

$599 /mo

🔹 1,800 minutes includes (~600 calls)

🔹 $0.25 per extra minute

🔹 Core AI ordering

🔹 KDS software included

🔹 Printer included

🔹 Local phone number

🔹 10 languages supported

🔹 Unlimited SMS

🔹 Call transcripts

🔹 Advanced AI models

🔹 Customer memory

🔹 Advanced analytics

🔹 Priority support

Unlimited

For enterprise restaurants

$999 /mo

🔹 Unlimited minutes 

🔹 No overage charges 

🔹 Core AI ordering 

🔹 KDS software included 

🔹 Printer included

🔹 Local phone number

🔹 10+ languages supported

🔹 Unlimited SMS

🔹 Call transcripts

🔹 Advanced AI models

🔹 Customer memory

🔹 Advanced+ Analytics 

🔹 SLA-backed support

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Always Answers

Otto picks up calls within 2 rings, 24/7, 365 days a year. No more lost orders.

Perfect Orders

99.9% accuracy rate with order confirmation and customer verification.

Clearer Calls

AI conversations are clear and unhurried (unlike your restaurant in peak service).

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Catering Orders

Handle high-volume catering orders seamlessly, from corporate events to large parties.

Consistent Service

Every customer gets the same professional, friendly service every time they call.

Natural Conversation

Otto understands context, handles complex modifications, and asks clarifying questions.

otto-happy-customer

Customer Memory

Otto remembers your loyal customers' preferences and delivers personalized service every time they call.

Any Language

Customers can speak in their preferred language. Otto understands and responds fluently in over 20 languages.

Plug & Play Ready

Simply plug in a printer and start taking orders. No complex setup or technical expertise required.

otto-professional-catering

Catering Orders

Handle high-volume catering orders seamlessly, from corporate events to large parties.

Consistent Service

Every customer gets the same professional, friendly service every time they call.

Natural Conversation

Otto understands context, handles complex modifications, and asks clarifying questions.

otto-professional-catering

Catering Orders

Handle high-volume catering orders seamlessly, from corporate events to large parties.

Consistent Service

Every customer gets the same professional, friendly service every time they call.

Natural Conversation

Otto understands context, handles complex modifications, and asks clarifying questions.

otto-happy-customer

Customer Memory

Otto remembers your loyal customers' preferences and delivers personalized service every time they call.

Any Language

Customers can speak in their preferred language. Otto understands and responds fluently in over 20 languages.

Plug & Play Ready

Simply plug in a printer and start taking orders. No complex setup or technical expertise required.

Contact Us

For press, partnerships, or something bigger, get in touch.

Join the Otto Waitlist

Get early access to Otto, the AI voice agent that handles phone orders for your venue.

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Try Now

Call Otto now: +1 866 824 8001

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