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How Otto Handles Delivery Orders

Delivery Setup

Delivery can be turned on for your Otto agent and configured around the way your venue actually delivers. You can set minimum order amounts, choose whether payment is taken before delivery or on delivery, and control which areas Otto can accept orders from.

Delivery Zones

Otto supports flexible delivery zones by postcode, custom map area, or radius from your restaurant. You can keep things simple with one delivery area, or create more detailed zones for different suburbs, streets, or distances.

Fees and Rules

Each delivery zone can have its own rules, including flat delivery fees, per-kilometre fees, free delivery over a set amount, and zone-specific minimum order values.

Built Around Your Delivery Area

Most restaurants do not deliver everywhere. Otto lets you define the exact areas you serve, so customers only place delivery orders that match your venue’s real delivery setup.

Customisable to Your Venue

Every restaurant handles delivery differently. Otto can be configured around your delivery zones, payment method, minimum order values, delivery fees, free-delivery thresholds, and driver workflow, so delivery orders follow your rules before they reach the kitchen.

 

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FAQs

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Yes. Otto can be configured to accept delivery orders for restaurants that offer delivery.

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Yes. Otto supports delivery zones by postcode, custom map area, or radius from your restaurant.

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Yes. Each zone can have its own delivery fee, minimum order amount, and free-delivery threshold.

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Yes. If your venue has Stripe connected, Otto can take payment before delivery.

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Yes. If your venue uses its own drivers and can take payment on delivery, Otto can support that workflow.

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