How Otto Customer Memory Works
When customer memory is turned on, Otto looks at each call and identifies useful details worth remembering.
It can remember things like dietary requirements, favourite modifications, previous orders, and customer preferences. Then, when that customer calls again, Otto can use that context to make the conversation feel more familiar.
More Natural Calls for Regular Customers
Good hospitality is often about remembering the small things. A customer who always asks for extra chilli. Someone who never wants sesame seeds. A regular who usually orders the same meal after work. Those details matter.
Otto helps keep that context available, so repeat callers get a smoother experience and your team does not need to manually remember every customer preference.
Customisable to Your Venue
Every venue handles regular customers differently. Otto customer memory can be turned on or off for your agent, updated as customer preferences change, and managed by your team from the dashboard.
You can review what Otto has remembered, edit dietary notes or regular preferences, add special handling instructions for loyal callers, and delete a customer’s memory if they ask you to remove it.
See if Otto fits your venue
Just a quick chat to see if Otto is right for your venue. No pressure, no commitment.
