Customer memory lets Otto remember useful details about repeat callers, such as their name, preferences, dietary requirements, previous orders, and special notes.

Yes. When a regular customer calls, Otto can recognise them by their phone number and use saved details to make the call feel more personal.

Otto can remember things like dietary requirements, favourite modifications, regular order choices, and special customer preferences.

Yes. Otto can store a customer's most recent order, making it easier for repeat callers to order the same thing again.

Yes. Your team can view and edit customer profiles, update preferences, and add notes that help Otto handle future calls.

Yes. Customer memory can be managed from your Otto agent settings.

Yes. If a customer asks for their stored memory to be removed, your team can delete it.

No. It supports them. Otto helps keep useful customer context available so repeat callers get a smoother experience and staff have better information.

Yes. It is especially useful for venues with regular phone orders, repeat customers, dietary preferences, and common modifications.

Customer memory is available on selected Otto plans. Speak with the Otto team to confirm which plan is right for your venue.