How Otto handles restaurant phone calls

Otto is an AI phone operator for restaurants that answers calls, takes orders and reservations, handles complaints, and provides instant information to customers in your brand voice.

Yes — Otto handles concurrent calls so guests never hear a busy signal or wait on hold.

Orders go direct to the kitchen via KDS or printer and can also post to your POS system. Your venue WiFi connects Otto with your systems so orders and messages arrive instantly.

No — Otto reduces missed calls and frees staff to focus on service while keeping human fallback when needed.

Yes — Otto can capture group booking details, requirements, menus, and send complex event requests to your team.

If enabled, callers should hear a short disclosure such as: “This call may be recorded to improve ordering quality.”

Otto can manage the most common restaurant calls including takeaway orders, reservations, menu questions, opening hours, directions, and general enquiries.

Depending on the request, Otto will send an order to the kitchen, create a reservation, or pass a message or enquiry to your team.

Yes — Otto can recommend drinks, sides, combos, and other add-ons during the conversation to help increase order value.

Yes — Otto is designed for busy restaurant environments and can answer calls during peak service when staff are focused on guests.

Setup is quick. Otto is configured using your restaurant’s menu and preferences so it can start answering calls accurately.