The Otto App is where your team manages the orders and customer messages handled by your Otto AI phone agent. It gives staff one place to review phone orders, follow-ups, caller details, and venue activity without needing to be at a desktop.

No. Otto’s AI phone agent answers the calls. The app helps your team manage what happens after the call, including new orders, customer messages, follow-ups, wait times, and call-handling settings.

Yes. Staff can see new orders, review customer details, order items, notes, order type, and pickup or delivery time. They can also call the customer directly and mark an order once it has been entered into the POS.

Yes. The Otto App shows customer messages captured by the phone agent, including the caller’s details and reason for calling, so enquiries, feedback, and follow-ups stay visible to the team.

Yes. Staff can update pickup and delivery wait times when the venue gets busy, helping Otto give callers more accurate timing during service.

Yes. The app supports one or multiple venues, so teams can switch between locations and focus on the orders or messages that need attention.

Yes. An active Otto account is required to use the Otto App.