Take payments over the phone with Otto

Otto can send a secure payment link and lets customers choose whether to pay now or pay cash later, depending on the options you have enabled.

That means fewer unpaid orders, clearer customer expectations, and a much smoother path from call to confirmed order.

Request a Callback

Clearer Payment Flows for Phone Orders

Phone orders can get messy when payment is unclear. Customers may think an order is confirmed before payment is complete, while staff may not know whether an order has been paid, cancelled, or still waiting.

Otto gives customers a clear next step after the call. They receive a secure payment link, choose the payment option available to them, and get confirmation once the order is ready to move forward.

Take the order by phone

Otto answers the call, confirms the customer’s order, and collects the details your team needs.

Send a secure payment link

Customers receive a payment link by SMS, with their order total and clear instructions on what to do next.

Choose how to pay

If enabled for your venue, customers can choose to pay now by card or pay cash later.

Confirm the order

Otto keeps the customer informed, so they know whether their order has been paid, confirmed, or still needs action.

Payments FAQs

Q. Can Otto take payments for phone orders?

Yes. Otto can send customers a secure payment link after they place an order over the phone.

Q. Can customers choose between card and cash?

Yes. If your venue has both options enabled, customers can choose to pay now by card or pay cash later.

Q. How does the customer receive the payment link?

Otto sends the payment link by SMS after the order is placed.

Q. Does the customer know if payment is required?

Yes. Otto can make it clear when payment is needed and what the customer needs to do next.

Q. What happens after the customer pays?

Once payment is complete, the customer can receive confirmation and the order can continue through your venue’s normal workflow.

Q. Can unpaid orders be cancelled?

Yes. If payment is required and the customer does not pay in time, the order can be cancelled rather than treated as confirmed.

What Else Can Otto Handle?

Phone Orders

Otto takes the order and sends it straight to your kitchen. No additional staff needed.

Learn more

Reservations

Otto books the reservation and sends confirmations to your team and the guest.

Learn more

Customer Memory

Otto remembers repeat callers by name and recalls their preferences and past orders, so every call feels personal without extra staff effort.

Learn more

Customer Feedback

Otto captures the details and routes complaints to your team so staff stay focused on the floor.

Learn more

Customer Questions

Otto answers questions about hours, menu, allergens, and more so your team stays focused on the floor.

Learn more

Take payments over the phone with Otto

Clearer Payment Flows for Phone Orders