Capture every phone order without pulling staff off the floor

Name: Otto AI Phone Agent
Brand: Otto
Price: 299 AUD
Availability: InStock

Missed calls are missed revenue. Otto answers every call, takes accurate takeaway orders, confirms the details, and sends them straight to your kitchen.

No hold music. No chaos. No lost orders.

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How Otto Takes Phone Orders

When a customer calls, Otto answers in your venue’s voice and follows your menu rules. He checks availability, suggests popular add-ons, captures dietary notes, and confirms pickup times.

He handles:

Real-time menu reading and availability checks
Live order confirmation and total pricing
Modifications and cancellations
Instant POS or kitchen printer handoff

Otto even works after-hours, taking overnight orders for next-day prep, so your kitchen starts ahead.

More Orders. Higher Order Value.

Otto turns your phone into a revenue stream, without burning out your team.

Otto answers every call, even during peak service.
Otto recommends drinks, sides, combos, and add-ons during the call.
Otto is increasing order value by 43%.
Your team can stay focused on guests instead of answering the phone.

Phone customers already spend more before upselling. The average phone order value is $61 at high-volume venues compared to $56 at moderate-volume venues.

The Basics

Configure substitution rules, banned items, pickup windows

Your Brand

Set your tone — warm & casual, or crisp & professional

Easily Override

Use ‘Overrides’ to manage changes like sold-out items, public holidays, or custom wait times

Staff Integration

Choose how and when Otto hands off to staff, via SMS, phone or print outs.

Order FAQs

Q. Can AI Take Phone Orders For A Restaurant?

Yes. Otto answers incoming calls, takes the order, confirms the details, and sends it to your kitchen.

Q. What Happens If Multiple Customers Call At Once?

Otto can handle concurrent calls so customers never hear a busy signal or wait on hold.

Q. Does Otto Understand Our Menu?

Yes. Otto is trained on your menu and can handle items, modifiers, add-ons, and special requests.

Q. Can Otto Upsell Menu Items?

Yes. Otto can recommend drinks, sides, combos, and add-ons during the call to help increase order value.

Q. How Do Orders Reach The Kitchen?

Orders go direct to the kitchen via KDS or printer and can also post to your POS system. Your venue WiFi connects Otto with your systems so orders and messages arrive instantly.

Q. Does Otto Replace Staff?

No. Otto reduces missed calls and frees staff to focus on service while keeping human fallback when needed.

Q. Can Otto Transfer Calls To Staff?

Yes. If a customer needs help from your team, Otto can transfer the call.

Q. Does Otto Work During Busy Service?

Yes. Otto is built for busy restaurant environments and can answer calls during peak service when staff are focused on guests.Yes. Otto is built for busy restaurant environments and can answer calls during peak service when staff are focused on guests.

Q. Can Otto Handle Group Bookings And Events?

Yes. Otto can capture group booking details, requirements, menus, and send complex requests to your team.

Q. Is There Call Recording?

If enabled, callers should hear a short disclosure such as: “This call may be recorded to improve ordering quality.”

Q. How many phone calls do restaurants miss?

On average, Australian restaurants miss around 1 in 3 incoming calls. Analysis of 1,067 Australian hospitality venues found that 70% of those missed calls are revenue-related: orders, bookings, or catering requests. For a venue missing just five revenue calls per day, the estimated annual loss is $52,000. The problem is worst on weekends: 63% of phone orders at high-volume venues arrive Friday to Sunday, when floor staff are busiest.

Source: The Restaurant Phone Report 2026

Q. Are phone orders worth prioritising compared to online ordering?

Yes. Phone customers tend to place higher-value orders. Data across Australian venues shows the average phone order value is $61 at high-volume venues compared to $56 at moderate-volume venues. Because phone calls typically come from group meals, catering requests, and complex orders that customers prefer to talk through.

Source: The Restaurant Phone Report 2026

Capture every phone order without pulling staff off the floor

Missed calls are missed revenue.

How Otto Takes Phone Orders

More Orders. Higher Order Value.

Customisable to Your Venue

The Basics

Your Brand

Easily Override

Staff Integration

How much revenue are missed calls actually costing your restaurant?

See if Otto fits your operation

Order FAQs

Capture every phone order without pulling staff off the floor

Missed calls are missed revenue.

How Otto Takes Phone Orders

More Orders. Higher Order Value.

Customisable to Your Venue

The Basics

Your Brand

Easily Override

Staff Integration

How much revenue are missed calls actually costing your restaurant?

See if Otto fits your operation

Order FAQs

Request a callback

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