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Missed calls are missed revenue. 

During busy service, your team is with guests, the kitchen is moving, and the phone keeps ringing.

Every unanswered call is a lost order.

Otto makes sure every call gets answered.

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How Otto Takes Phone Orders

When a customer calls, Otto answers in your venue’s voice and follows your menu rules. He checks availability, suggests popular add-ons, captures dietary notes, and confirms pickup times.

He handles:

  • Real-time menu reading and availability checks

  • Live order confirmation and total pricing

  • Modifications and cancellations

  • Instant POS or kitchen printer handoff

Otto even works after-hours, taking overnight orders for next-day prep, so your kitchen starts ahead.

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More Orders. Higher Order Value.

Otto turns your phone into a revenue stream, without burning out your team.

  • Otto answers every call, even during peak service.
  • Otto recommends drinks, sides, combos, and add-ons during the call.
  • Otto is increasing order value by 43%.
  • Your team can stay focused on guests instead of answering the phone.

 

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Customisable to Your Venue

Every restaurant, cafe, takeaway, bar and pub is different which is why Otto is custom built for you.

The Basics

Configure substitution rules, banned items, pickup windows

Your Brand

Set your tone — warm & casual, or crisp & professional

Easily Override

Use ‘Overrides’ to manage changes like sold-out items, public holidays, or custom wait times

Staff Integration

Choose how and when Otto hands off to staff, via SMS, phone or print outs. 

See if Otto fits your operation

Book a quick call with our team and see how Otto fits your venue. No trial or setup work required.

  • 5 minutes to set up

  • No hardware overhaul

  • Works alongside current systems

Request a call, we'll be in touch!
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Order FAQs 

Can AI Take Phone Orders For A Restaurant?

Yes. Otto answers incoming calls, takes the order, confirms the details, and sends it to your kitchen.

What Happens If Multiple Customers Call At Once?

Otto can handle concurrent calls so customers never hear a busy signal or wait on hold.

Does Otto Understand Our Menu?

Yes. Otto is trained on your menu and can handle items, modifiers, add-ons, and special requests.

Can Otto Upsell Menu Items?

Yes. Otto can recommend drinks, sides, combos, and add-ons during the call to help increase order value.

How Do Orders Reach The Kitchen?

Orders go direct to the kitchen via KDS or printer and can also post to your POS system. Your venue WiFi connects Otto with your systems so orders and messages arrive instantly.

Does Otto Replace Staff?

No. Otto reduces missed calls and frees staff to focus on service while keeping human fallback when needed.

Can Otto Transfer Calls To Staff?

Yes. If a customer needs help from your team, Otto can transfer the call.

Does Otto Work During Busy Service?

Yes. Otto is built for busy restaurant environments and can answer calls during peak service when staff are focused on guests.

Can Otto Handle Group Bookings And Events?

Yes. Otto can capture group booking details, requirements, menus, and send complex requests to your team.

Is There Call Recording?

If enabled, callers should hear a short disclosure such as: “This call may be recorded to improve ordering quality.”

Request a callback

Leave your details and we’ll call you to see if Otto’s a fit for your venue. No trial or setup work required. 

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Try Now

Call Otto now: +1 866 824 8001

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