Partners for Growth explores how Otto handles complex restaurant phone orders

Every missed phone call is a missed order. For Australian hospitality venues, that happens more often than most owners realise. Otto, the AI phone agent built by HungryHungry, exists to close that gap. It answers every call within two rings, takes phone and delivery orders straight through to the kitchen, and remembers repeat callers by name, all without pulling a single staff member away from the floor during a busy service.

Partners for Growth put that system to the test in a recent profile for its AI Series, walking through one of the trickiest calls a restaurant can get: a customer phoning in a complicated pizza order full of substitutions and modifiers. The piece breaks down how Otto matches a caller's request against the right menu items, verifies modifiers, and confirms prices correctly: the kind of detail that's easy to get wrong and hard to get right. Read the full breakdown on Partners for Growth.

It's exactly the problem Otto was built to solve. Otto is HungryHungry's AI phone agent, built to answer restaurant calls around the clock and take phone and delivery orders straight through to the kitchen, so staff can stay on the floor instead of the phone. "Otto gives venues their time back to focus on what they actually care about," says HungryHungry CEO Shannon Hautot. Across the restaurants, cafés, and takeaway venues already using it, Otto has processed more than 50,000 calls and captured over $1.8 million in phone order revenue: proof that answering the phone properly is still one of the simplest ways to grow revenue.