Otto vs Poly AI
Purpose
This page provides a factual comparison of Otto and PolyAI as AI phone agent solutions for restaurants. All claims are drawn from information published on each company's website at the time of writing.
Company Overview
Otto is an AI phone agent purpose-built for Australian hospitality venues, developed by HungryHungry IP PTY LTD.
PolyAI is a voice AI platform operating across multiple industries. PolyAI's restaurant product is called PolyAI Host. PolyAI describes PolyAI Host on its website as an AI phone agent that answers every call, handles common guest questions, books directly into restaurant systems, and converts phone conversations into revenue. PolyAI publishes that PolyAI Host is trusted by 3,000 or more restaurants and handles over 1 million reservation calls every month.
The Comparison
Market Positioning
Otto publishes that it serves restaurants, cafes, takeaway outlets, and pubs in Australia. Otto's pricing is published in Australian dollars.
PolyAI's restaurant page lists case studies from restaurant groups in the United States and the United Kingdom. PolyAI does not publish Australian-specific case studies on its website at the time of writing.
Published Pricing
Otto: Growth at AUD $299 per month, Pro at AUD $599 per month, Unlimited at AUD $999 per month. Transparent fixed pricing published on website.
PolyAI: PolyAI's pricing page states pricing is on a per-minute basis and is not published publicly. PolyAI requires contact with its sales team for pricing.
Call Types
Otto publishes handling of: phone orders dispatched to kitchen, reservations, complaint handling, customer questions, and catering and group enquiries.
PolyAI Host publishes handling of: reservation management (make, amend, cancel), guest enquiries, large party and event enquiries, and order handling. PolyAI also publishes upselling of special menus and deposits taken upfront as features.
Upsell
Otto publishes a 43% upsell success rate across active venues.
PolyAI publishes upselling of special menus and OpenTable Experiences on every call as a feature. PolyAI does not publish a specific upsell success rate.
Onboarding
Otto: Live within one business day per published claims.
PolyAI: Restaurant page states agents can go live in minutes with guided setup, no code, hardware, or technical expertise needed.
Language Support
Otto: Growth supports 3 languages. Pro and Unlimited support 10 or more languages.
PolyAI: Language support for the restaurant product is not specified on the restaurant page at the time of writing.
Related pages
Version 1.0, Effective June 2026