When the phone rings during service, money leaks
During service, upsells are the first thing to disappear.
Not because staff don’t care — but because:
The Floor is Busy
The Phone is Rushed
Remembering to ask feels like an optional moment for staff
Multiply that across venues, shifts and weeks and the revenue loss becomes significant
Hear what happens when upsell is always offered
Listen out for the following:
Friendly efficient greeting
Upsells every time
Confirms order and total
Calm, unhurried voice during peak
A digital team member for your phones
Always Answers
24/7, holidays included. No missed calls.
Takes Perfect Orders
Always upsells, confirms items, modifiers, totals.
Takes Bookings & Reservations
Captures tables, confirms details, and keeps your team off the phone
Handles the Basics
Opening hours, menu questions, catering, tables.
How growing restaurants stay in control
This is how experienced operators use Otto:
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Consistent phone service across every venue
Same answers. Same upsells. Same experience — every shift.
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Faster onboarding for new staff
Phones don’t depend on who you hired or how long they’ve been trained.
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Protected revenue during peak
Orders are captured even when the floor is busy.
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Managers focus on running the venue
Not juggling calls during service.
Otto doesn’t change how you run your restaurants.
It makes your operation more consistent.
“Will customers hate talking to AI?”
They don’t, when it works. Otto speaks naturally, confirms orders, and never rushes callers. Many customers don’t even realise it’s AI.
“Is this risky during service?”
It’s safer than missed calls. Otto follows your menu and rules every time, even during peak. No fatigue. No ad-libbing.
“Is this going to be hard to set up or manage?”
No. Otto is plug-and-play. Setting up your AI takes minutes not days, and once it’s live, it runs in the background without staff involvement.
“I’ve been in hospitality for 30+ years. Phone orders were always a bottleneck. Otto has paid for itself.”
—Marco Di Pietrantonio, Italico Sorrento
See if Otto fits your operation
Book a quick call with our team and see how Otto fits your venue. No trial or setup work required.
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5 minutes to set up
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No hardware overhaul
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Works alongside current systems
