TLDR: Smart call routing means the system listens to what the caller actually needs and sends the call to the right place, whether that is the kitchen, a manager, a specific venue location, or a staff member, without a receptionist manually transferring every call. Otto can identify the reason for a call and route or handle it accordingly, based on rules your venue sets.
Not every call to a restaurant is the same kind of call. A supplier chasing a delivery, a customer with a complaint, and someone asking a general question all need to end up somewhere different, and a small venue rarely has a dedicated receptionist sorting that out.
It means the system handling your calls can tell the difference between call types and act accordingly, rather than treating every call the same way. A routine order gets handled directly. A complaint gets flagged and routed to a manager. A call for a specific department or location goes where it needs to go, without a person manually deciding and transferring each one.
Otto listens to what the caller says and matches it against the routing rules your venue has configured. If a caller asks for a manager, mentions a complaint, or asks about something outside what Otto handles directly, it routes or transfers the call according to those rules rather than guessing.
Yes. If you manage multiple venues, calls can be routed to the right location rather than a single generic number. If certain call types need to reach a specific person or department, such as a manager for complaints, those rules can be set up so the call goes there directly.
For most venues, yes, specifically for the job of listening to a call and deciding where it should go. Otto does that automatically based on your configured rules, so calls that used to depend on a person manually triaging and transferring them can be routed without that step.
It depends on how your venue has set up the fallback. Otto can be configured to handle the call directly if it fits within what it already manages, or to transfer to a default staff member or manager when the request falls outside the configured rules, so nothing is left unhandled.
It is the ability for the system to tell different call types apart and send each one to the right place, such as a manager, a department, or a specific location, without a person manually transferring every call.
Otto listens to what the caller needs and matches it against the routing rules your venue has configured, rather than guessing or treating every call the same.
Yes. Calls can be routed to the correct venue location or department based on the rules you set, rather than all calls going to one generic number.
Depending on your configuration, Otto can handle it directly if it falls within what it manages, or transfer it to a default staff member or manager so nothing goes unhandled.
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